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Refund policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, have taken possession of the goods.

In order to exercise your right of withdrawal, you must give us:

Collab Ltd
Ifflandstraße 4
22087 Hamburg
GERMANY

inform us by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form (see below), but this is not mandatory.

In order to comply with the cancellation period, it is sufficient to send the notification of exercise of the right of cancellation before the end of the cancellation period.

Consequences of the revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement:

Finitex GmbH & Co KG
c/o Collab GmbH
Dr.-Raber-Straße 4
19230 Hagenow
Germany

to return. The deadline is met if you send the goods before the end of the fourteen-day period.
You bear the direct costs of returning the goods.
You will only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their condition, properties and functioning.

Sample cancellation form

If you want to cancel the contract, please fill out one of these forms and send it back to us.

Revocation form german

Revocation form english

  • Cancellation policy created with the Trusted Shops legal texter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.
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