My Cart

Save your Cart

Return

How long are the exchange & return periods?

You can cancel your order within 14 days without giving reasons. For details see also cancellation policy.

Can I place my order personally?

Since we handle our goods through an external carrier, this is unfortunately not possible.

Who bears the return costs?

You have to bear the costs of a return shipment. Please note that we do not accept unfree packages.

How do I return an item?

To return an article you have to proceed as follows:
1.) Please note the reason for your return on the delivery note.
2.) Please pack the item in its original packaging with hang tag and enclose the delivery note.
3.) Please frank the package sufficiently and send it to the following address:

Finitex GmbH & Co KG
c/o Collab GmbH
Dr.-Raber-Straße 4
19230 Hagenow
Germany

4.) Please keep the return receipt of your return for possible queries.

How can I exchange an item?

To exchange an article, you can proceed as follows:

1.) Please indicate the reason for return on the delivery note (e.g. "too big" and in which size you want us to resend the item)
2.) Please pack the article in the original packaging with hang tag and enclose the delivery note.
3.) Please frank the package sufficiently and send it to the following address:

Finitex GmbH & Co KG
c/o Collab GmbH
Dr.-Raber-Straße 4
19230 Hagenow
Germany

4.) As soon as the return has arrived in our warehouse and has been checked, we will receive the delivery note with your message and will immediately create your new order and send it at our expense.

How do I get my money back from the returned items?

As soon as the return has arrived and has been checked, you will be refunded using the original method of payment. If you have not received a refund from us although we received your package, please contact us by email and we will take care of your request as soon as possible.

Hello You!

Join our mailing list

x